Anne@touchpoint-training.com

Touch Point Training Consultants

(954) 816-6200

  • Our Difference
  • Our Team
  • What We Do
  • Programs
  • Contact Us
  • Client Experiences
  • CERTIFICATIONS
  • More
    • Our Difference
    • Our Team
    • What We Do
    • Programs
    • Contact Us
    • Client Experiences
    • CERTIFICATIONS

(954) 816-6200

Touch Point Training Consultants
  • Our Difference
  • Our Team
  • What We Do
  • Programs
  • Contact Us
  • Client Experiences
  • CERTIFICATIONS

What We DO

TRAINING DESIGN, DEVELOPMENT AND FACILITATION

TRAINING DESIGN, DEVELOPMENT AND FACILITATION

TRAINING DESIGN, DEVELOPMENT AND FACILITATION

Engagement and long-term performance improvement is achieved through our highly interactive experiential training workshops and our follow-up process.  Each workshop topic builds on the next and participants share personal experiences, successes, and challenges for long-term results in consistent application. 


Our process:  


  • Discovery meetings with leadership to understand the organizations' culture and specific goals
  • One-on-ones  with team members to establish trust and buy-in by learning  their goals, expectations, and perspectives
  • Design and development of detailed, focused, goal-driven programs


Our programs help build cohesive teams, provide consistency in communication, and cultivate the values and culture of your organization.   


Many clients choose to extend their training with individualized or group coaching to deepen accountability and sustain growth.  Coaching offers a space to apply workshop concepts, explore real-time challenges, and strengthen leadership and communication skills long after the session ends.  

Coaching & Development

TRAINING DESIGN, DEVELOPMENT AND FACILITATION

TRAINING DESIGN, DEVELOPMENT AND FACILITATION

Coaching is a natural extension of our training process and a powerful tool for personal and professional growth.  Through one-on-one or small group sessions, participants gain deeper insight into their strengths, identify areas for development, and apply new skills with ongoing guidance and accountability. 


Our coaching services include:


  • Leadership Coaching 
  • Executive Coaching 
  • Individual and Team Coaching 
  • Career Development Coaching 
  • Career Transition Coaching 


Each coaching engagement is tailored to the individual and/or the organization, aligning with your goals, values, and performance expectations.  Coaching conversations provide a confidential space to explore real-time challenges, clarify goals, and build confidence.  Whether focused on developing leaders, navigating change, or strengthening communication, our coaching partnerships help sustain the growth that begins in training and turn into long-term impact.     

Process Improvement

Contract Facilitation

Contract Facilitation

We partner with you to assess and develop processes to improve efficiency and communication through:  


  • Department shadowing, observations and one-on-ones
  • Design and implementation of department specific training
  • SOP development
  • Design and implement performance management processes
  • Interviewing process design and implementation
  • Survey design
  • Design and development of training manuals
  • New hire on-boarding orientation design


Our goal is to create processes that drive consistency, accountability, and engagement across all levels of the organization.  By aligning systems with culture and leadership practices, we help ensure that operational improvements translate into measurable performance results.  

Contract Facilitation

Contract Facilitation

Contract Facilitation

We create an adult learning environment conducive to delivering content exactly as intended.   We spend time assimilating with management to fully understand the company culture and the goals of your programs. 


Our expertise and experience in facilitation enables us to adapt to diverse audiences and levels of experience, and to the responses and changing needs of participants during workshops.  


Our facilitation approach includes:


  • Partnering with clients to ensure alignment between program content and organizational goals 
  • Creating inclusive, engaging learning environments for all participants
  • Adapting content delivery in real time based on audience dynamics 
  • Reinforcing key concepts through interaction, reflection, and practical application


Our fun and engaging facilitation style delivers memorable learning experiences and long-term sustainable results in performance improvement and transfer of learning into practice. 

Speaking Engagements

Hospitality & Service Excellence

Hospitality & Service Excellence

We provide high energy, high impact and interactive presentations and workshops for a wide variety of audiences.  Each session is customized to align with your organization's goals and designed to inspire engagement, reflection, and actionable takeaways.


Speaking engagements include:


  • Conferences and Conventions
  • Board Meetings
  • Monthly Team Meetings
  • Sales Conferences
  • Association Meetings
  • Lunch and Learns
  • Community Organizational Meetings
  • Professional Women's Groups
  • Chamber of Commerce Meetings
  • Trade Shows
  • Study Clubs
  • Non-Profit Organizations 


Whether delivering a keynote, breakout session, or professional development workshop, our presentations combine practical insight with enthusiasm and real-world application to leave audiences informed, motivated, and inspired to take action.

Hospitality & Service Excellence

Hospitality & Service Excellence

Hospitality & Service Excellence

Exceptional hospitality begins with authentic connection.  We partner with hotels, resorts, restaurants, and service-focused organizations to design and deliver training programs that elevate the guest experience while strengthening team culture.


Our hospitality programs focus on:


  • Service excellence and guest engagement 
  • Communication and teamwork across departments 
  • Leadership and accountability in service delivery 
  • Onboarding and brand standards training 
  • Emotional intelligence and problem resolution 
  • Creating a culture of care and consistency


Our approach combines experiential learning, real-world scenarios, and coaching conversations to help hospitality professionals deliver memorable experiences that reflect both brand values and genuine care for every guest. 


  

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