CARE Communication® establishes and drives culture with a 4 step, Connect, Assess, Reflect and Engage, universal communication process that focuses on empowering others through self-discovery. As the foundation in all of our training programs, it's about creating personal connections and asking rather than telling, driving acceptance of ideas and accountability, resulting in consistency and improved communication, teamwork, productivity and profitability. CARE Communication® is the process for sales, coaching and customer service conversations.
To positively influence people, they need to feel empowered, which happens when they have their own ideas. Asking the right questions helps people discover ideas and solutions, they then accept and buy in which is empowering, resulting in increased productivity, engagement, employee and customer retention and loyalty, and bottom line is that all of this increases revenue and profitability! And of course we need to establish personal connections first.
If you've ever met someone you immediately connect with, or the opposite, it's usually because of a difference in communication styles.
Our Cocktail Communication Styles® provides a fun and effective way to understand your own communication style and adapt to others for building stronger relationships and communication effectiveness. The 4 styles represented by cocktails are separated by pace and initial focus.
Cultivating Culture® aligns individuals with the organization's vision, mission and values and drives a culture where accountability for mutual goals is viewed as empowering. This workshop will:
Leveraged Leadership® builds a high performance service and leadership culture and improves team engagement, productivity, accountability and mutual trust. The program equips employees at all levels with lifetime leadership skills utilizing a 4 step coaching process that influences and strengthens themselves and others both personally and professionally.
This program provides an environment that develops a unified and cohesive leadership team.
Effective Exchanges® builds a high performance sales and service culture and improves team engagement, productivity, accountability and trust, motivating people to consistently deliver the same message. The program equips employees at all levels with lifetime communication skills that reflect in their ability to positively influence others.
Sincere Service™ builds a high performance service culture and improves internal and external customer service to consistently deliver the same message. The program equips employees at all levels with lifetime communication skills that build emotional intelligence.
Participants will develop strategies to communicate through difficult conversations, adapt to different behavior and personality styles, improve emotional intelligence to effectively connect with others and collaboratively problem solve. Learn 5 steps to effective problem solving.
The content of this course is customized to meet specific needs
“Breaking Barriers” breaks down communication barriers by understanding the many differences in personality, behavioral and communication styles and discovering a simple 4-step process for impactful conversations. The course consists of:
This course will review and define workplace harassment and how to prevent it. Participants will discuss how to avoid assumptions, and stereo types and how to deal with specific situations to create a safe and comfortable work environment. The course includes:
This course will focus on minimizing stress and maximizing productivity through strategies to identify priorities, effectively manage time and achieve work/life balance. Participants will:
This workshop combines effective communication and time management with conducting and participating in effective meetings. Topics include:
In today's busy world, people rarely take the time to fully read all they receive. Writing in a clear, concise way increases readability, understanding and action. Credibility is established through first impressions and writing is often our first impression. When done well, it may not be noticeable, but when done incorrectly, it makes a lasting negative impression. Participants will learn how to:
Our training process consists of a series of workshop sessions, where one topic builds on the next. Accountability through follow-up creates new habits and provides long-term results in consistent application. Sharing personal experiences, successes, challenges and application during on-going sessions create positive opportunities for collaborative learning.