CARE Communication® is our 4-step process — Connect, Assess, Reflect, Engage — that empowers others through self-discovery. It’s the foundation for all conversations: sales, coaching, conflict resolution, and customer service.
By asking the right questions and fostering personal connections, CARE Communication® drives buy-in, accountability, and consistent results, improving communication, teamwork, productivity, and profitability.
Communication styles affect every interaction. Cocktail Communication Styles® is a fun and engaging way to identify your style and adapt to others.
Four styles, represented by cocktails, differ by pace and initial focus, helping you build stronger relationships and communicate more effectively in every situation.
All of our programs are designed in modules to allow complete flexibility.
Through collaborative, consultative conversations, we help determine which modules best meet your organization’s goals.
The result? A completely tailored learning experience that delivers lasting impact.
Cultivating Culture® aligns individuals with the organization's vision, mission and values and drives a culture where accountability for mutual goals is viewed as empowering. This workshop will:
Leveraged Leadership® builds a high performance service and leadership culture and improves team engagement, productivity, accountability and mutual trust. The program equips employees at all levels with lifetime leadership skills utilizing a 4 step coaching process that influences and strengthens themselves and others both personally and professionally.
This program provides an environment that develops a unified and cohesive leadership team.
Effective Exchanges® builds a high performance sales and service culture and improves team engagement, productivity, accountability and trust, motivating people to consistently deliver the same message. The program equips employees at all levels with lifetime communication skills that reflect in their ability to positively influence others.
Sincere Service® builds a high performance service culture and improves internal and external customer service to consistently deliver the same message. The program equips employees at all levels with lifetime communication skills that build emotional intelligence.
Our library of over 30 modules allows you to design a learning experience that’s as focused or comprehensive as you need.
Here are just a few examples:
Participants will develop strategies to communicate through difficult conversations, adapt to different behavior and personality styles, improve emotional intelligence to effectively connect with others and collaboratively problem solve. Learn 5 steps to effective problem solving.
The content of this course is customized to meet specific needs
“Breaking Barriers” breaks down communication barriers by understanding the many differences in personality, behavioral and communication styles and discovering a simple 4-step process for impactful conversations. The course consists of:
This course will review and define workplace harassment and how to prevent it. Participants will discuss how to avoid assumptions, and stereo types and how to deal with specific situations to create a safe and comfortable work environment. The course includes:
This course will focus on minimizing stress and maximizing productivity through strategies to identify priorities, effectively manage time and achieve work/life balance. Participants will:
This workshop combines effective communication and time management with conducting and participating in effective meetings. Topics include:
In today's busy world, people rarely take the time to fully read all they receive. Writing in a clear, concise way increases readability, understanding and action. Credibility is established through first impressions and writing is often our first impression. When done well, it may not be noticeable, but when done incorrectly, it makes a lasting negative impression. Participants will learn how to:
Our training process consists of a series of workshop sessions, where one topic builds on the next. Accountability through follow-up creates new habits and provides long-term results in consistent application. Sharing personal experiences, successes, challenges and application during on-going sessions create positive opportunities for collaborative learning.