The foundation in all of our programs is CARE Communication®, our universal process for all conversations: the sales process, the coaching process, resolving conflict and customer service. Our programs also include Communicating through Differences with our fun and engaging Cocktail Communication Styles®.
One Universal Process
CARE Communication® establishes and drives culture with a 4 step, Connect, Assess, Reflect and Engage, universal communication process that focuses on empowering others through self-discovery. As the foundation in all of our training programs, it's about creating personal connections and asking rather than telling, driving acceptance of ideas and accountability, resulting in consistency and improved communication, teamwork, productivity and profitability. CARE Communication® is the process for sales, coaching and customer service conversations.
The premise:
To positively influence people, they need to feel empowered, which happens when they have their own ideas. Asking the right questions helps people discover ideas and solutions, they then accept and buy in which is empowering, resulting in increased productivity, engagement, employee and customer retention and loyalty, and bottom line is that all of this increases revenue and profitability! And of course we need to establish personal connections first.
Cocktail Communication Styles®
If you've ever met someone you immediately connect with, or the opposite, it's usually because of a difference in communication styles.
Our Cocktail Communication Styles® provides a fun and effective way to understand your own communication style and adapt to others for building stronger relationships and communication effectiveness. The 4 styles represented by cocktails are separated by pace and initial focus.
Our Programs
Culture and Accountability
Culture and Accountability
Culture and Accountability
Cultivating Culture® aligns individuals with the organization's vision, mission and values and drives a culture where accountability for mutual goals is viewed as empowering. This workshop will:
- develop understanding of how being a part of and contributing to the culture will benefit each individual, all stakeholders and the company
- create a commitment in taking personal ownership and responsibility
- clearly define what individuals are accountable for
- identify road blocks and challenges in achieving company goals
- eliminate silos and create integrated thinking
- minimize the blame game and making excuses
- get everyone focusing on the same thing, the company mission, vision, values and goal
Leadership
Culture and Accountability
Culture and Accountability
Leveraged Leadership® builds a high performance service and leadership culture and improves team engagement, productivity, accountability and mutual trust. The program equips employees at all levels with lifetime leadership skills utilizing a 4 step coaching process that influences and strengthens themselves and others both personally and professionally.
- understand communication style differences and how to adapt to communicate more effectively
- empower others to solve problems and present possible solutions
- build self-confidence and improving initiate through positive beliefs
- improve overall quality of communication and accountability
- align personal values with organizational and professional goals
- learn and apply a universal 4 step communication process (CARE Communication®) to coach others to discover their own ideas and potential
This program provides an environment that develops a unified and cohesive leadership team.
Sales Training
Customer Service
Customer Service
Effective Exchanges® builds a high performance sales and service culture and improves team engagement, productivity, accountability and trust, motivating people to consistently deliver the same message. The program equips employees at all levels with lifetime communication skills that reflect in their ability to positively influence others.
- understand communication style differences and how to adapt to communicate more effectively
- tools to deliver consultative and value driven selling by:
- establishing personal connections prior to presenting product or service
- understanding and uncover customer needs and wants through an in-depth discovery process
- recommending and presenting product and solution to meet the customer's identified needs and wants
- welcoming identifying, acknowledging and overcoming objections utilizing a problem solving technique to close more sales, more quickly
- implement a preparation process for sales calls
- create consistent communication process and sales language
- develop a common selling strategy
- build self-confidence and improving initiatives
- improve overall quality of communication and accountability
- learn and apply a universal 4 step communication and sales process (CARE Communication®)
Customer Service
Customer Service
Customer Service
Sincere Service® builds a high performance service culture and improves internal and external customer service to consistently deliver the same message. The program equips employees at all levels with lifetime communication skills that build emotional intelligence.
- understand communication style differences and how to adapt to communicate more effectively
- establish personal connections and create great first impressions
- understand and uncover customer needs and wants through an in-depth discovery process
- enhance listening skills and discover how to proactively listen
- share ideas and solutions to meet the customer's identified needs and wants
- problem solve and conflict resolution - using the CARE Communication® process to minimize emotion and collaboratively agree on solutions
- create ways in dealing with disagreements and alternatives to saying no
- accept and deliver both positive and constructive feedback without judgment
- improve overall consistency in communication
Other Programs
Conflict, Confrontation and Compromise
Participants will develop strategies to communicate through difficult conversations, adapt to different behavior and personality styles, improve emotional intelligence to effectively connect with others and collaboratively problem solve. Learn 5 steps to effective problem solving.
The content of this course is customized to meet specific needs
Breaking Barriers
“Breaking Barriers” breaks down communication barriers by understanding the many differences in personality, behavioral and communication styles and discovering a simple 4-step process for impactful conversations. The course consists of:
- understanding workplace diversity, culture and the challenges
- understanding communication style differences and how to adapt to communicate more effectively
- learning and applying a universal 4 step communication process (CARE Communication ® ) to build relationships and loyal customers
- problem solving and conflict resolution
- breaking down silos and improving teamwork
- delivering and accepting positive and constructive feedback without judgment
- improving overall quality of communication
Understanding and Preventing Workplace Harassment
This course will review and define workplace harassment and how to prevent it. Participants will discuss how to avoid assumptions, and stereo types and how to deal with specific situations to create a safe and comfortable work environment. The course includes:
- understanding the company's culture and anti-harassment policy
- defining and understanding unlawful harassment
- discovering how to prevent workplace harassment
- knowing and accepting personal responsibilities
It's About Time
This course will focus on minimizing stress and maximizing productivity through strategies to identify priorities, effectively manage time and achieve work/life balance. Participants will:
- identify time management obstacles and create strategies for removing them
- understand the difference between urgent and important tasks to improve prioritization
- develop ways to overcome procrastination
- learn how and when to say no
- identify the value and when to delegate
- discover individual techniques based on personal style to improve organization and productivity
- achieve higher levels of performance, goal achievement and reduced stress
Motivating Meetings
This workshop combines effective communication and time management with conducting and participating in effective meetings. Topics include:
- effectively planning and scheduling focusing on the timing, time frames and invitations to participants
- creating effective agendas for various types of meetings, identifying objectives and desired outcomes that result in productive meetings
- communicating objective and desired outcomes to all attendees
- determining if the meeting is necessary or alternatively addressing issues outside a meeting
- how to identify and invite only the necessary and appropriate people
- how to lead and contribute in meetings for brainstorming, delivering information or gathering information
- leading and scheduling topics to stay within the meeting's time limits
- tracking responsibilities and creating follow-up for accountability
Worthwhile Writing
In today's busy world, people rarely take the time to fully read all they receive. Writing in a clear, concise way increases readability, understanding and action. Credibility is established through first impressions and writing is often our first impression. When done well, it may not be noticeable, but when done incorrectly, it makes a lasting negative impression. Participants will learn how to:
- be concise and clear in writing
- minimize the risk of misinterpretation
- understand email etiquette
- increase potential for quick response
- maximize readability and impact
- write professionally utilizing correct grammar