We design and facilitate fun and engaging workshops for all industries in communication, sales, leadership and customer service that align with your goals and drive  your culture.  

We partner with organizations to increase profitability, productivity, customer and employee satisfaction and loyalty.  

The touch point difference

One Universal Process


 Our 4 steps  provide one 

process for 

Coaching ~ Sales ~ Service

to improve communication, 

team engagement, 

customer service and


Fun, Easy and Memorable


Our programs are Interactive and Engaging and are customized to individual participants creating long-term, sustainable behavioral change

Cocktail Communication Styles®


A fun and memorable way to understand and adapt to different communication styles to build long-term relationships, increasing team member and customer loyalty