It is through customer service that any organization can truly define and separate itself from competitors. Customer service is a key component in any current and future success. It is a philosophy that must pervade every aspect of operations from identifying and valuing internal and external customers, through the sales process itself and then after sales service.
Integrity Service® is a comprehensive process designed to help people understand what it means to be customer-focused. Participants focus on the skills, attitudes, and automatic behaviors that must be developed to reach a common goal of becoming a customer-focused organization.
Key program components include:
Exceptional customer service requires more than knowledge. It also involves attitudes, values, and beliefs. The Integrity Service® program helps people evaluate their actions and behavior, and identify gaps—or incongruence—that cause conflict, stress, poor performance, and/or stifled productivity. When each of these dimensions are in congruence, achievement drive is released and new levels of loyalty, synergy and self-satisfaction result.
WHAT PEOPLE WILL LEARN
In addition to the Customer Satisfaction System™ and Behavior Styles®, all participants learn:
Genuine Service™ provides the system and tools for customer-interacting professionals to succeed in providing a great customer experience as they troubleshoot, problem solve, and deliver outstanding service.
Target Audience:Associates who have customer contact and are not in sales.